Terms of service
This website is operated by Aamariah Group Pty Ltd, trading as Carated.
Throughout this website, the terms “we”, “us” and “our” refer to Carated.
By accessing or using this website, placing an order, or purchasing from Carated, you agree to these Terms & Conditions.
1. ORDERS & PAYMENTS
Custom & Made-to-Order Pieces
All custom and made-to-order pieces are final sale.
Once a deposit has been paid and the design, specifications or order details have been confirmed, no changes or cancellations can be made.
All deposits for custom and made-to-order pieces are non-refundable.
Please ensure all details, including sizing, stone specifications, metal choice and design requirements, are correct before approval.
Payment Methods
We accept major debit and credit cards and any other payment methods made available at checkout.
All payments must be successfully processed before an order is dispatched or production begins, unless otherwise agreed in writing.
Order Acceptance
We reserve the right to refuse, cancel or amend an order where reasonably necessary, including in circumstances involving pricing errors, stock availability, supplier issues, suspected fraud, payment issues or incorrect product information.
If we cancel an order after payment has been received, any amount paid for the cancelled order will be refunded.
2. RETURNS & EXCHANGES
Ready-Made Pieces
Eligible ready-made pieces may be exchanged within 14 days.
Items must be unworn, unused and returned in their original condition and packaging, with proof of purchase.
We do not offer refunds for change of mind.
Return postage for change-of-mind exchanges is the customer’s responsibility and is sent at the customer’s own risk.
Original shipping charges are non-refundable.
Custom & Altered Pieces
Custom, made-to-order, engraved, personalised or otherwise altered pieces are not eligible for return or exchange for change of mind.
Faulty or Damaged Items
If your item arrives faulty, damaged or materially different from its description, please contact us within 48 hours of delivery so we can assist you promptly.
Nothing in these Terms limits any rights you may have under Australian Consumer Law.
3. SHIPPING & DELIVERY
We offer shipping within Australia and internationally.
Shipping providers, delivery methods and available services may vary depending on the destination, order value and nature of the item.
Estimated delivery timeframes are provided as a guide only and are not guaranteed.
We are not responsible for delays caused by couriers, customs, incorrect delivery information or circumstances outside our reasonable control.
Please ensure that all shipping details provided at checkout are complete and accurate.
Once an order has been confirmed as delivered to the shipping address provided, responsibility for the parcel passes to the recipient, subject to any rights available under applicable consumer law.
International customers are responsible for any applicable customs duties, taxes or import charges imposed by the destination country.
4. WARRANTY
All Carated pieces are covered by a 12-month warranty against manufacturing defects.
This warranty does not cover:
- normal wear and tear
- accidental damage
- scratches, dents or surface wear
- bent, damaged or worn claws or settings
- loss of stones caused by impact, damage or wear
- misuse or improper care
- damage caused by third-party repairs, resizing, alterations or modifications
- loss, theft or accidental disappearance
Warranty claims will be assessed individually.
Where a fault is covered by Australian Consumer Law, your statutory rights continue to apply regardless of this warranty.
5. PRODUCT INFORMATION
We take reasonable care to ensure that product descriptions, images, prices and information displayed on our website are accurate.
From time to time, errors may occur. We reserve the right to correct inaccuracies, update information or cancel an affected order where reasonably necessary.
Product colours and appearance may vary slightly due to photography, lighting and individual screen settings.
6. CONTENT & SOCIAL MEDIA
We love seeing Carated pieces being worn and enjoyed.
If you tag Carated or share content featuring our jewellery, we may contact you to request permission to repost or feature that content on our website, social media or marketing channels.
We will not intentionally use customer-generated content for promotional purposes without permission.
7. WEBSITE USE
You agree not to use this website for any unlawful purpose or in any way that may damage, interfere with or disrupt the operation of the website.
All website content, including text, graphics, logos, photography, branding and design elements, remains the property of Carated or its respective rights holders and must not be reproduced or used without permission.
8. PRICING
Unless otherwise stated, all prices are displayed in Australian dollars (AUD).
Prices may change without notice.
We reserve the right to correct pricing errors where they occur.
9. PERSONAL INFORMATION
You agree that any personal information you provide to us is accurate, complete and up to date.
Your personal information will be handled in accordance with our Privacy Policy.
10. CHANGES TO THESE TERMS
We may update or amend these Terms & Conditions from time to time.
Any updated version will take effect once published on our website.
QUESTIONS
For any questions regarding an order, return, warranty or these Terms & Conditions, please contact: