Shipping policy
We ship Carated pieces worldwide with secure, tracked delivery.
SHIPPING CARRIER
All Carated orders are sent via tracked, secure delivery, with transit protection arranged according to the value and destination of each piece. High-value orders may require signature on delivery and additional security measures.
DISPATCH TIMES
Ready-made pieces are usually dispatched within 3 business days.
Custom and made-to-order pieces typically take 6 to 8 weeks from design approval.
ESTIMATED DELIVERY TIMES
- Australia: 1–3 business days
- New Zealand: 3–5 business days
- International: 5–10 business days
Delivery timeframes are estimates only and may be affected by customs, courier delays, peak trading periods or circumstances outside our control.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, taxes or import fees imposed by the destination country.
These charges are the responsibility of the recipient and are not included in the purchase price or shipping fee.
DELIVERY DETAILS
Please ensure your shipping address and contact details are correct before placing your order.
Carated is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.
LOST OR STOLEN PARCELS
If your parcel is lost in transit, please contact us and we will assist with the courier investigation where appropriate.
Once an order has been confirmed as delivered by the courier, responsibility for the parcel passes to the recipient, subject to any rights you may have under applicable consumer law.
IMPORTANT INFORMATION
By purchasing from Carated, you acknowledge that:
- Delivery delays may occur due to customs, courier disruptions or circumstances outside our control.
- Product colours may appear slightly different depending on lighting, photography and screen settings.
- Material information is provided on individual product pages. If you have known sensitivities or allergies, please review the product details carefully before purchasing.