Privacy policy
At Carated, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how Aamariah Group Pty Ltd trading as Carated (“Carated”, “we”, “us” or “our”) collects, uses, stores and discloses personal information.
We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
1. INFORMATION WE COLLECT
We may collect personal information when you:
- browse or interact with our website
- make a purchase or enquiry
- place a custom or made-to-order request
- subscribe to our mailing list
- contact us by email, social media or through our website
- interact with our marketing or advertising
The information we collect may include:
- your name
- email address
- telephone number
- billing and delivery address
- order and purchase history
- jewellery preferences, sizing or custom-order details
- payment and transaction information
- correspondence with us
- device, browser and IP address information
- website usage data and cookie information
Payment information is generally processed through our payment providers rather than stored directly by Carated.
2. HOW WE USE YOUR INFORMATION
We may use your personal information to:
- process and fulfil orders
- create and manage custom jewellery orders
- process payments and transactions
- arrange shipping and delivery
- communicate with you about your order or enquiry
- provide customer service
- manage exchanges, warranty claims or other after-sales enquiries
- send marketing communications where you have opted in or where otherwise permitted by law
- improve our website, products and customer experience
- detect or prevent fraud, misuse or security issues
- comply with our legal and regulatory obligations
You can unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us.
3. COOKIES & WEBSITE DATA
Our website may use cookies and similar technologies to help the website function, understand how visitors use the site, improve your experience and support advertising and marketing.
Cookies may collect information such as your IP address, browser type, device information, pages viewed and interactions with the website.
You can manage or disable cookies through your browser settings, although some website functions may not operate correctly as a result.
4. SHOPIFY & THIRD-PARTY PROVIDERS
Our online store is hosted on Shopify.
We may also work with third-party providers including payment processors, shipping and courier companies, email and marketing platforms, analytics providers and other service providers necessary to operate Carated.
These providers may receive access to personal information only where reasonably required to provide their services to us.
Some third-party providers may process or store information outside Australia. As a result, your personal information may be disclosed to overseas recipients depending on the services we use.
We encourage you to review the privacy policies of any third-party services you interact with.
5. HOW WE PROTECT YOUR INFORMATION
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically through secure third-party systems and service providers.
While we take reasonable precautions, no method of online transmission or electronic storage is completely secure and we cannot guarantee absolute security.
6. ACCESSING OR CORRECTING YOUR INFORMATION
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact us at:
We may need to verify your identity before providing access or making changes.
7. PRIVACY COMPLAINTS
If you have a concern or complaint about the way we have handled your personal information, please contact us at:
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).
8. MARKETING COMMUNICATIONS
Where you choose to join our client list or otherwise consent to receive marketing, we may send you information about new collections, launches, products, events and offers.
You may unsubscribe at any time.
Unsubscribing from marketing communications will not prevent us from contacting you where necessary in relation to an existing order, transaction or customer service matter.
9. OVERSEAS DISCLOSURE
Some of the third-party platforms and service providers we use may store, process or access personal information from locations outside Australia.
The countries involved may vary depending on the providers used from time to time.
Where required, we will take reasonable steps to ensure personal information is handled appropriately.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations.
The latest version will always be available on our website.
11. CONTACT US
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Carated
Aamariah Group Pty Ltd
Email: contact@carated.com.au