Refund policy

 

CUSTOM & MADE-TO-ORDER PIECES

Custom, made-to-order, engraved, personalised or otherwise altered pieces are final sale and cannot be returned or exchanged for change of mind.

Deposits paid toward custom or made-to-order pieces are non-refundable.

Once your design has been confirmed, changes cannot be made.

READY-MADE PIECES

We offer exchanges on eligible ready-made pieces within 14 days.

To be eligible for an exchange, your item must be unworn, unused and returned in its original condition and packaging, with proof of purchase.

Earrings cannot be returned or exchanged for change of mind due to hygiene reasons.

We do not offer refunds for change of mind.

Return postage for change-of-mind exchanges is the customer’s responsibility and is sent at the customer’s own risk. Original shipping charges are non-refundable.

FAULTY OR DAMAGED ITEMS

If your piece arrives faulty or damaged, please contact us as soon as possible so we can assess the issue and arrange the appropriate resolution.

Where required under Australian Consumer Law, this may include a repair, replacement or refund.

TO REQUEST AN EXCHANGE OR RETURN

Email us at contact@carated.com.au with your order number and the reason for your request.